Image by Jeremy Bishop

FAQ

Orders

When will I get my order?


Usually, it takes 2–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: • USA: 2–5 business days




Where will my order ship from?


We work with an on-demand order fulfillment company ( Printful) with facilities worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!




My order should be here by now, but I still don't have it. What should I do?


Before getting in touch with us, please help us out by doing the following: • Check your shipping confirmation email for any mistakes in the delivery address • Ask your local post office if they have your package • Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, please contact us with your order number.




How do I track my order?


You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please contact us.




I received a wrong/damaged product, what should I do?


We’re so sorry if the product you received was not what you were expecting. To help us resolve this for you quickly, please contact us within 14 days with photos of the product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!





TiMotoMan Store

How do I care for my TiMotoMan merchandise?


• Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. • Tumble dry low, or hang-dry for longest life. • Cool iron inside-out if necessary. Do not iron decoration. • Do not dry clean.





Other

What is GetUpside?


GetUpside partners with businesses to give you cash back on everyday purchases. Most of the partner businesses are gas stations, but in some areas there are restaurant and grocery offers as well. You can join here! Remember to use Promo Code: 7BXWK